Online ***** on my account

My last money in my savings account was de*****ed by these online ****mers. I thought for an online transaction to go through we have to autheticate it on the APP but on a randome day i just saw money living my account without my permission. I tried raising this matter with capitec to dispute the transaction but they are telling me i should wait for 30 days whilst i am out of pocket with the transaction i did not authorise. Now i dont have any money left and i have debit orders and other errands i needed to run with that money. Accounts i need to pay or else i am going to be in arrears.

Capitec really need to pull up their socks i am dissappointed considering i get my salary paid into this account and when i call them they fail to even help me, they keep reading ascript to me. mxm such a poor service. I never in my life thought i would have such problems with capitec as they have over a decade been good to me, and i have always been their great ambassador even when they spoke ill of them I'd protect them but now i see why the masses have been complaining about this Bank. what was I thinking anyway to trust Capitec with my money.