Online ***** and being charged by Capitec bank for investigating

An online purchase was done using my capitec account details without my permission. I reported a case of ***** to capitec as I was unaware of this and noticed that money went out of my account without my permission. When I reported the case to Capitec I was advised that I needed to pay R160 for them to investigate this case. DO NOT USE THIS BANK. Thousands of rands will be lost and they will charge you to investigate where your own money went to. It's is dangerous as the bank itself could be *****ing the money and still charging to investigate