Online credit application & customer service fail

<p>I completed a credit application online on 3 January this year. <br /><br />The credit application process then continued via email. I supp**** all the required documentation as requested. 15 emails so far in total and 3 weeks have gone by and still I have no quote AND nothing has happened. <br /><br />Today I received an email with the following message:</p> <p>"Good day</p> <p>Apologies for the delayed response. Please note that the company you are working for is not listed upon the banking system.</p> <p>We will need to refer you to the branch with your documents to complete the loan process there. Our consultants will need to add your companies profile to the system."<br /><br />After waiting 3 weeks already, I have to go into a branch because the company I work for is not listed on your system. Surely this can be done on Capitec side?! Just add it? Now I have to go into a branch and start this whole process all over again. I feel this is unacceptable. <br /><br />What is the point of having a online credit application and I have to go into a branch anyway to continue. Surely 3 weeks is not good service and then it's still pending. <br /><br />This is frustrating and not user friendly at all. <br /><br /><br /><br /><br /><br /><br /></p> <p> </p> <p><br /><br /><br /><br /><br /><br /></p>