MP
Michael P
1 reviews | Active since Nov 2015
27 May 2021, 18:39
Online card purchase
I did an online purchase, they withheld my funds. The transaction failed. I called and asked them to reverse my funds, they say they have escalated the issue to the relevant department . It's R50k that I'm talking about, why withhold my funds? Why didn't you just decline it If your system is not used to processing R50k online purchases. Now I'm inconvenienced, capitec is withholding my money.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
27 May 2021, 19:21Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 May 2021, 19:21
Official
Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MP
Michael P's updateReviewer Update
27 May 2021, 19:29Let's hope they contact me and resolve my issue, if they do I'll come back here and rate you 5 stars.
MP
Michael P's update27 May 2021, 19:29
Reviewer Update
Let's hope they contact me and resolve my issue, if they do I'll come back here and rate you 5 stars.
MP
Michael P's updateReviewer Update
28 May 2021, 11:52Hi, I'm still waiting for the official to give me a call, my money is still withheld, I need to access my funds. Please keep your promise.
MP
Michael P's update28 May 2021, 11:52
Reviewer Update
Hi, I'm still waiting for the official to give me a call, my money is still withheld, I need to access my funds. Please keep your promise.