sK
stanley K

1 reviews | Active since May 2017

29 May 2017, 12:39

online buying

<p>I am I'm really disappointed with capitec, and customer services person, my card it is registered for online buying , but I could not buy from Alibaba.com as it says .....transaction can't be completed due to security reasons, went to the bank and the lady and head office could not help me, they really lack information. ....</p> <p>I was told that Alibaba.com is an online trading which is not true, I'm running a business and business my goods on that platform, from my understanding alibaba is a business platform where buyers and sellers meet. .</p> <p>after so many years with capitec if this issue it is not sorted I will leave and close my account and take it somewhere else. ..</p> <p> </p> <p>Regards </p> <p>stan </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply30 May 2017, 09:11
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply30 May 2017, 17:15
Official

Hi Stanly

As per our telephone conversation, you mentioned being happy and satisfied with outcome of your matter resolved.

Kind regards

Donorique Wessels

Complaint Management Officer