Online banking not available on too many occasions

During the last month Capitec has been offline on at least five occasions where I needed to urgently access my banking. This level of service from a gaming provider would not be acceptable, let alone from a bank. Who is in charge of IT there and why can't they keep the online banking consistently and reliably online? As soon as the service is becoming available, I'm transferring a significant portion of my money to another bank. It is unheard of that one is forced to keep a sum of money in another bank just because Capitec is incapable of keeping their app consistently online.