Online banking app still offline!!!

Item: Capitec Bank
Rating: 1
Author: Raylin W

Still can’t log into the online app, went into the bank over the weekend and they said by Monday it would be online again. Very unprofessional! Haven’t been able to make payments for over a week.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

23 Jul 2019, 11:15

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply23 Jul 2019, 11:15

Official

Capitec Bank's replyOfficial

12 Aug 2019, 10:51

Good day Raylin

Please refer to our written communication on 12 August 2019. My sincere apologies for the delayed response.

Should you have any further questions you may contact me directly.

Kind regards
Capitec Bank

Capitec Bank's reply12 Aug 2019, 10:51

Official