NB
Nico B

1 reviews | Active since Jan 2010

31 May 2024, 07:54

***** online banking app

Today I woke up to a nice surprise funds were ****** out of my account, Capitec allowed *****sters to access my account and make payment and also made it recur. What I don’t understand is why should the customer be out of pocket when transfer was done in the account and as per Capitec this was a stop order from 2***, my salary has been going in there for almost 9 years and only today some stop order is imposed for what I don’t know. I know must wait 21 days for funds which is for my trip my company paid and I cannot pay accommodation due to Capitec week systems in place.

I am closing my account with Capitec as they a useless the same thing happened to my wife 8 months ago with no resolution. I will open a case of ***** and theft against the company that took my funds, and I will open a case of ***** and theft and loss of income against Capitec as I cannot fulfill my duties due to funds ****** from my account while I was sleeping. Capitec please note you will be paying for my flights as they are non-refundable at this stage due to the time the hotel also requires the funds even if you cancel, I will share the hotel and flights amounts/invoice. I will be reaching out to my attorney, and they will deal with recouping my loss. My case number with your ***** is as follows ***** Case ***8

0
Replies (2)
Capitec Bank
Capitec Bank's reply31 May 2024, 08:08
Official
Good day Nico Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
NB
Nico B's update03 Jun 2024, 16:19
Reviewer Update
I am very appalled by the level of urgency from your bank, your ***** department has yet to reach out to me and your complaints is just as never you mind. I am taking the steps for my attorneys to handle this matter with your office. I am also going to request that you reimburse me for the expenses I had to pay since someone in your systems allowed someone to take money out of my account without my authorization and knowledge. The total of my hotel and venue that I am hosting the event will be recuperated from Capitec, any extra loss I will get my attorneys to claim back from this bank