online banking

i changed over to capitec from another bank and was promised beter service and customer satisfaction.. i asked for my banking internet and telephone to be activated in the bank, now when i want to pay accounts i cant log in and have to go into the branch.. i work long hours and have kids so cant go to the bank again.. now i cant pay my kids school fees as the banking wasnt done like asked when i went to the bank, neither my telephone banking, what a great start.. make me want to switch back already