Onhold account

Hello Peter

My account has been put on hold for more than a week now the person who reported false information is refusing to go back to the bank to sort this mess out. I've visited the branch more than 2 times, they telling me to wait for this person to come back with the case number from Police station of which it will take 5 days but still nothing has hapened. I have communicated with the person whom blocked my account but she's refusing to go to the bank. We had an agreement with this person to play stockfel where the money will circulate among ourselves helping each other to buy things like furniture . We were 4 members and paid the person for the first and second week, When the third week came i was the one who was suppose to be paid 1500 two members paid and third person decided to pull out. When this member pull out the other member wanted a refund of which i refused to pay because the previous weeks i have already paid my share of 1000. That's when this member decided to report my account to Capitec saying i am selling tupperware and i did not deliver to her. This was a lie she made up a story to capitec bank i have never sell/sold tupperware to her. Kindly attend to my situation urgently i have been waiting for too long for this person to open case but she doesn't.