Ongoing Query

I have logged a query about 3 weeks or more ago regarding an EFT to ABSA vehicle finance made on 1 May 2021. ABSA has contacted me telling me my account is in arrears and the payment for 1 May 2021 is the payment they are missing.

After several calls and promises of call backs I still have no feedback or resolution to the query. ABSA in the meantime are saying no payment has been received and are threatening to repossess my vehicle if I cannot pay 75% of the arrears and make a payment arrangement for the balance.

Today I requested to speak to a manager. Unfortunately no manager was available to take my call and the agent said she will get one to ring me back within 10 min. 4 hours later and still no call back. I call back and hold for 20 minutes to speak to a manager. The line is then so bad I can hardly make out the person's name and ask her to ring me back immediately. 30 min later and still no call back.

What does one have to do to get this query resolved? I'm at my wits end and desperately need this matter to be resolved urgently.

I have been a loyal customer of Capitec for numerous years now and never had any issues in the past but if this is how they handle, or not handle issues then I will need to reconsider my banking options.

Totally ****ed off and disappointed. UNACCEPTAL service.