Ongoing issue card blocked

My second review of Capitec, after my first review they did contact me but after a few days they stop responding to all emails and left the problem as is. As of today its been almost 3 going to 4 and Capitec has not rep**** to any of my emails and Nicole Julie the complaint management officer that was handling my case has also stop responding to all emails.

Capitec is really the most unhelpful bank we have.