Ongoing issue

I withdrew money in Edinburgh with my Capitec Visa card , using an HSBC ATM . I did not receive the money and after a 45 day period my Branch in Milnerton said that the money was withdraw. I then complained to the HSBC Bank who said I would get a refund if my Capitec Bank will send them a reply that the funds were withdrawn.<br> I then phoned the customer services of the Milnerton branch numerous time stating that this was an easy procedure to activate. Sometimes I was put me on hold for over 20 minutes or cut me off. I was given reference numbers and was also promised that they would find out why they have not sent the necessary proof that the money was taken out of my account. I have called several times without any success . Please can you help me .