Ongoing ***** Case

Once again, I need to complain before someone has to contact me about my ***** case. I'm really disappointed in Capitec, I'm losing my faith in them as a bank, maybe it's because they feel that they have too many customers and each one is replaceable by another so they don't have to care. I'd like to think reporting ***** should not be something taken so lightly. I last spoke to someone last week on Wednesday after leaving a review and they had promised to keep me posted but as expected it was just to get me off their backs. I'd like to get my query resolved ASAP so I can part ways with Capitec, they clearly don't appreciate their customers.