ONGOING CAPITEC SAGA - CUSTOMER CARE IS NON-EXISTENT IF *****STERS HAVE ****** YOUR MONEY

R98,100 was taken our of my Capitec account on 26 May 2023 by someone who was already in my account. I have followed Capitec's procedure relating to ***** and I have written 2 previous Hello Peter complaints on 7 and 11 July. Capitec said that they would have someone contact me. They did - ONCE! The agent was not very helpful and despite me asking her to call back in 10 minutes, I'm still waiting after 12 days. I have received an sms message on 17 July stating 'Kindly be advise that we are still busy investigating your complaint. We will contact you as soon as feedback is available'. The money was taken on 26 May. On 27 May we provided sworn statements and a SAPS case number to Capitec, White River. They should have had these by Monday 29 May. It has thus taken them over seven weeks and they still haven't concluded the investigation. I am 75 years old and I cannot afford to lose this money or suffer the stress that Capitec's incompetence is causing me. It's a disgrace that their system is so weak that *****sters can hack into a bank account so easily. I did not give the *****sters by bak log in details - they were already in my bank account when they contacted me. Incidentally, on 27 May, Capitec sent me an sms to tell me that my account had insufficient funds after the ***** and charged me R6.00. I had already reported the ***** at that stage.