Once the trust is gone!

<p>I mistakenly sent money to the wrong account. The account holder first denied receiving it but after Capitec contacted her she acknowledged it and promised to pay it all back by month end. That never happened. Capitec advised me to go open a case before they could take it any further. I then went to the SAPS and was laughed at by the entire police force as they see no crime committed here and I made a mistake. They then said I must go back to Capitec. I've been getting the run around with no breakthrough. Capitec now says theres nothing they can do even though I have proof that the account holder promised to pay me back. As a bank I trusted them to protect and take care of my financial affairs and not to just sit dumbfounded with your hands folded while someone takes advantage like this. Im deeply disappointed and I am leaving.</p>