Once convenient but now just like other banks

<p>Good morning</p> <p> </p> <p>I was extremely happy changing my bank because Capitec is so convinent and low charges apply. What a pleasure dealing with Capitec until Wednesday 1 February 2017. I changed vehicle insurance. My current insurer covered me from 1 January to 1 February but my next debit went off on 26 January. Then my new insure covered me on 1 February so hence i had to do a reversal of R1400. Downloading the app was easy and convenient rather then going into the bank everytime i needed something. So yesterday i go onto my app and i cant reverse the amount. So i call Chatsworth Centre branch and i quiry it. So the consultant tells me people were abusing the reversals feature so they limited it to R200. So after work i rush to Chatsworth Capitec. This is from Umhlanga to Chatsworth. Only to find that they are offline. Why must everyone suffer. This is such a big inconvenience. Also no point in being open till 6 when most of the time the system is offline. I have encounted this many times regarding the system being offline. Now i must make time to go back to do the reversal when i can do it from the comfort of my phone. Life is so busy most of our lives we are at work. There is no time to go back and forth. </p>