Once again poor pathetic service from Capic.

This complaint is in relation to reference number: ***2. On the 25/10/2024 I purchased electricity via the banking app in error and reported the transaction as there is the option to reverse it. I received the following message: " We are reviewing your case. We may need a few more details for our investigation. We will call you or WhatsApp you within the next few days." No one has reached out or WhatsApped me for any information nor to refund the transaction. This is highly frustrating as Capitecs lack of urgency or willingness to resolve this matter really speaks to the fact they all they care about are numbers and not actual service delivery. I want this money refunded IMMEDIATELY. IM TIRED IF HAVING TO ESCALATE EVERYTHING BEFORE I GET A DECENT RESPONSE. THESE ARE THE REASONS PEOPLE MOVE THEIR BANKING TO OTHERS BANKS BECAUSE OF THIS SLAPGAT ATTITUDE.