Once a proud client, now so ashamed honestly

I am actually heartbroken about the type of service Capitec bank has been giving me since I have been a client for over 12 years. I use to brag about being with Capitec and now I am ashamed. I have no choice now but to report Capitec to your Ombudsman and have already gotten legal council from an Advocate to serve you with a summons for false promises and service delivery. You have my money that was ****** from me amount of R80 000, you have the police info and numerous evidence to give to the police as they can't do anything until they hear from Capitec. I am so ashamed! Legal steps is no the only option and I will claim for financial losses due to Capitec neglegence that resulted me in waiting 6 months when I was initally given a promise more than once on email that it will only take 21 days.