MM
Matupe M
1 reviews | Active since Jul 2018
28 Mar 2020, 16:02
On Tuesday the 22 March 2020, I tried to make a payment via my cellhone APP but I kept on getting a message that I am logged out. I just assumed that the systems were OFFLINE, I've been trying with NO luck until I opted to log into the website which I als
Cellphone APP & Internet Banking Issue - Pathetic feedback provided
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Capitec Bank's replyOfficial
30 Mar 2020, 09:25Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Mar 2020, 09:25
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank