On the 5 June 2025

On the 5 June 2025. I was assisted by a Capitec consultant to pay a beneficiary at Clear Water mall branch. I made the transection into the external acc. The Capitec machine went offline after I clicked on immediate payment. was advised that it did not go through. 2nd attempt failed. When I checked into my acc. through the App. My funds went missing, Never reached the beneficiary.the following day, I went to the branch in Pta reported this case. I was told they have noticed that the funds did not go through and it was the machine fault at the time the transection was attempted and will reverse it within 14 hrs.still not reversed on that day. On Sat. I went to Capitec in Limpopo to enquire about the same matter. The manager apologized for all the inconvenience this has caused. He made some external calls to assist me. Later on, he advised that the funds will be available on Monday. On that Mon. funds were still not available, I made another call through Capitec App. On Tuesday, still no funds reversed.