On the 3rd July 2023 I went to make a deposit of R3200

On the 3rd July 2023 I went to make a deposit of R3200.00 at Somerset Mall Branch, while I was still busy with the deposit load shedding started but I have already put in the money and account number. I then quickly went into the bank and reported the matter to the consultant. She advised that the money will reflect to the depositor. A week passed by and the money was not reflecting. I went to the branch again they opened a case and ensure me again that the money will reflect the following day, but still nothing. Up until today the funds are still not reflecting. I contacted the call center and they told me that they case was referred to complaints department. The consultant spoke to the complaints department and they said the claim was rejected and the case was closed. I want to know when I am I going to get my money back.