On the 28/06/24 I went to deposit R6500 the money got stuck and ATM went out of service

On the 28/06/24 I went to deposit R6500 the money got stuck and ATM went out of service. I stood there for a while until the staff member came to me and asked what's going on. I then explains he suggested that I go inside to report the matter. After reporting now the outcomes came saying it has been resolved the deposit is not reflecting from their recycle deposit. My case number is ***.