On the 14/07/2021 at...

On the 14/07/2021 at 17:40pm I went to ask for help with my app at capitec bank airport mall capetown,the branch was still open but the dropped the doors in half showing they were abt to close ....I stood in front of their door for 10 minutes awaiting for someone to come closer to the door and no one came so I decided to shout under asking to inquire a coloured lady inside shouted back saying no inquiries then I still await she decided to come out so I asked if she can maybe assist me with my app also explain why I came late that in from work ,she advised to come back as they've already log off since it's late ,I've tried to explain to her that I only knock off at 5 everyday ....she just refused to assist me .....which really disappoints a person and clearly shows how little they care about their clients ,CAPITEC BANK AIRPORT MALL IN CAPETOWN IS REALLY LAKING WITH CUSTOMER SERVICE