LN
Louis N

1 reviews | Active since Jun 2022

09 Oct 2022, 20:04

On Saturday 1 October my cell phone was ******, I contacted Capitec Bank at 14.51 to cancel my bank app on my phone the person took all my details and after a few minutes he said everything is suspended I thanked him, I also phoned Absa Bank where my othe

On Saturday 1 October my cell phone was ******, I contacted Capitec Bank at 14.51 to cancel my bank app on my phone the person took all my details and after a few minutes he said everything is suspended I thanked him, I also phoned Absa Bank where my other account is and the person informed me everything is done I thanked him ,at 20.31 pm I get 3 sms from Capitec Bank stating the following, at 16.56 R30040.00 and at 16.57 another R 24999.81 was drawn I immediately called the Capitec ***** section and explained what happened the person informed me that the money was transferred to 2 accounts and will try to reverse the money, afte quite a while the came back to me and told me to go to the police and report the transaction and hand it in at Capitec Bank Centurion which I did on the Monday morning then I was told I have to wait 14 to 21 days then Capitec will give me feedback, I told them that the person informed me that the money was transferred to other accounts why must I wait for my money. I am very disappointed in this situation after I heard my friend had a similar situation with Absa Bank and they payed his money back in 3 days , I am frustrated and disappointed ☹️ I did what was right and know I must wait for feedback as they first have to see where my money is.😠

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Oct 2022, 06:04
Official
Good day Louis 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank