***** on my account not resolved!

I am so disappointed with Capitec Bank! There is a *****ulent transaction on my account for the past month now and I reported it to the Middelburg Mall branch in Mpumalanga. The lady who assisted me suggested that we change the card because this so called *****ulent subscription was done through my card. The old card was cancelled and I was issued a new one, but the transactions still continue until this day. I went back to the branch on Friday 1 September 2023 to ask them to close the account, but I was told I need to settle the account which is now having a negative balance because of these *****ulent transactions which keep bouncing. I do not understand why I need to pay for the charges if this transaction is *****ulent. To me it seems like our information is not safe with Capitec Bank and now I am responsible for their lack of safety. I will never use Capitec again and I am going to escalate this matter since I did not get help from their ***** department. I was just asked what do I want to happen and now they are making this my problem. Please just close this damn account because I will not pay a cent. The account would not be on a negative balance If the first consultant who assisted me did things right. I'm so fed up!!!