***** on my account

Dear Capitec Business Bank,

I am writing this email out of sheer frustration and utter disappointment regarding the ongoing and grossly mishandled ***** case on my business account, which has been dragging on since December – nearly half a year ago.

Despite countless phone calls and repeated emails from my side, I have yet to receive a single proper update. Every time I call, I am told the same tired line: "We'll get back to you once there's feedback." But what feedback? When? How is it acceptable that not even one email has been sent to me proactively, despite all your promises to keep me updated?

At this point, I am starting to question whether Capitec has any intention of resolving this case or if this is a deliberate attempt to avoid paying out what is rightfully mine. It genuinely feels like you're sitting on my money and waiting for the issue to be forgotten.

This level of negligence is disgusting and completely unacceptable for a financial institution. If Capitec cannot handle ***** cases with urgency and transparency, how can any business have confidence in banking with you?

I demand that this matter be escalated to the highest level immediately. I expect:

A written update via email within 24 hours detailing the current status of my case. A clear explanation for the inexcusable delay. A timeline for resolution. Failure to respond adequately will leave me with no choice but to take this further with the Ombudsman for Banking Services and share my experience publicly to warn other businesses about Capitec's handling of ***** and lack of accountability.

Enough is enough.

Sincerely