VS
Verniesia S

1 reviews | Active since Apr 2015

20 Dec 2025, 07:09

On 20 December I went to Capitec at The Grove Mall. I deposited R2000. The machine rejected a R100 note and gave it back to me. When I realised the R1900 does not reflect in my account and I immediately went to Capitec in The Grove Mall Pretoria. The lady

Deposited cash at Capitec ATM 19 Dec. Money does not reflect in my account but deposit was successful

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Replies (2)
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Verniesia S's update20 Dec 2025, 07:26
Reviewer Update
The incident happened on 19 Dec and not 20 Dec. After I deposited the cash at the ATM I left as the ATM said transaction was successful. Couple of minutes later I wanted to do a purchase at Bala Bala in Pretoria the lady said insufficient funds. I rushed back to the Grove and a lady helped me assuring me that it happens all the time where people deposit money at Capitec arm's but it will be reflecting within a few hours. Then I used the Capitec WhatsApp services. NOT VERY HELPFUL.I asked him if it could be a technical problem with the ATM he said yes. He insisted that the ATM gave me my R1900 back. Which is a lie. What do I do now
VS
Verniesia S's update24 Dec 2025, 11:52
Reviewer Update
No feedback from Capitec