IM
Inathi M
1 reviews | Active since Jun 2024
21 May 2026, 09:25
On 10 May 2026, I received a prompt on the app asking me to confirm a charge of $0. I confirmed it. Immediately after, I saw R661.25 was debited from my account. The merchant never disclosed or confirmed that amount to me. I logged a dispute with Capitec
Unauthorized charge of R661.25 by SA Reprism Limassol CY – no resolution after 3 weeks
Helpful (0)
Replies (2)0
Replies (2)IM
Inathi M's updateReviewer Update
22 May 2026, 08:59I don’t get why I receive private calls and why they can’t assist while they are the one do have an option to dispute and the agent confirm that they will.
After that, their private reply was to tell me to cancel the subscription myself, even though I told them I can’t and that I never authorized R661.25.
At first they confirmed they would dispute the charge, but now they’re refusing and pushing it back on me. I cannot dispute a card transaction directly — that’s Capitec’s role as the issuing bank.
What I want: Capitec to properly raise a chargeback dispute and refund the R661.25, since I only authorized $0 and the merchant misrepresented the charge.
I’ve had no resolution for 3+ weeks and Capitec is not following the correct dispute process. Please escalate this and get my money back.
Transaction date: 10 May 2026
Amount: R661.25
Merchant: SA Reprism Limassol CY
After that, their private reply was to tell me to cancel the subscription myself, even though I told them I can’t and that I never authorized R661.25.
At first they confirmed they would dispute the charge, but now they’re refusing and pushing it back on me. I cannot dispute a card transaction directly — that’s Capitec’s role as the issuing bank.
What I want: Capitec to properly raise a chargeback dispute and refund the R661.25, since I only authorized $0 and the merchant misrepresented the charge.
I’ve had no resolution for 3+ weeks and Capitec is not following the correct dispute process. Please escalate this and get my money back.
Transaction date: 10 May 2026
Amount: R661.25
Merchant: SA Reprism Limassol CY
IM
Inathi M's update22 May 2026, 08:59
Reviewer Update
I don’t get why I receive private calls and why they can’t assist while they are the one do have an option to dispute and the agent confirm that they will.
After that, their private reply was to tell me to cancel the subscription myself, even though I told them I can’t and that I never authorized R661.25.
At first they confirmed they would dispute the charge, but now they’re refusing and pushing it back on me. I cannot dispute a card transaction directly — that’s Capitec’s role as the issuing bank.
What I want: Capitec to properly raise a chargeback dispute and refund the R661.25, since I only authorized $0 and the merchant misrepresented the charge.
I’ve had no resolution for 3+ weeks and Capitec is not following the correct dispute process. Please escalate this and get my money back.
Transaction date: 10 May 2026
Amount: R661.25
Merchant: SA Reprism Limassol CY
After that, their private reply was to tell me to cancel the subscription myself, even though I told them I can’t and that I never authorized R661.25.
At first they confirmed they would dispute the charge, but now they’re refusing and pushing it back on me. I cannot dispute a card transaction directly — that’s Capitec’s role as the issuing bank.
What I want: Capitec to properly raise a chargeback dispute and refund the R661.25, since I only authorized $0 and the merchant misrepresented the charge.
I’ve had no resolution for 3+ weeks and Capitec is not following the correct dispute process. Please escalate this and get my money back.
Transaction date: 10 May 2026
Amount: R661.25
Merchant: SA Reprism Limassol CY
IM
Inathi M's updateReviewer Update
25 May 2026, 11:09I haven’t heard anything from them I’m still waiting and want my money back.
IM
Inathi M's update25 May 2026, 11:09
Reviewer Update
I haven’t heard anything from them I’m still waiting and want my money back.