1 reviews | Active since Jul 2012
OLD R200 NOTE NOT ACCEPTED BY BRANCH.
GOODDAY.<br> <br> I HAVE JUST BEEN TO THE CAPITAC HATFIELD BRANCH TO MAKE A CASH DEPOSIT. I GAVE THE BANK TELLER 3 R200 NOTES ie 2 OF THE NEW 1s WITH THE MANDELA FACE AND 1 OF THE OLD 1 THE 1 JUST BEFORE THE MANDELA FACE NOTES. THE TELLER REFUSED TO ACCEPTED THE OLDER R200 NOTE SAYING THE BANK DOES NOT ACCEPT IT ANYMORE. TO MY SURPRISE THIS IS STILL LEGAL TENDER AND NO COMMUNICATION FROM EVEN THE RESERVE BANK HAS BEEN PUT OUT TO RECALL THESE NOTES.<br> THE BANK TELLER TRIED TO HAVE THE BRANCH MANAGER VERIFY THIS AND NOT EVEN THE BRANCH MANAGER HAS KNOWLEDGE OF WHICH IN PARTICULAR BANK NOTE IS NO LONGER BEING ACCEPTED AS ACCORDING THE AN EMAIL THE BRANCH SAYS THEY RECEIVED YESTERDAY 10/09/2015. I WAITED FOR ALMOST 10MINS WHILE THEY TRIED TO VERIFY WHICH R200 NOTE IS NO LONGER ACCEPTED. WHICH SIMPLY MEANS THESE NOTES ARE NO LONGER LEGAL TENDER ACCORDING TO THE BANK. SHOULD NOT THE BANKS BE THE ONES HELPING TAKE OUT THESE NOTES OUT OF THE SYSTEM IF THE RESERVE BANK RECALLS THEM? HOW DOES THE RESERVE BANK GET HOLD OF THESE NOTES IF PEOPLE CAN NOT EVEN DEPOSIT THEM INTO THE BANK WHICH SIMPLY MEANS THEY WILL REMAIN IN CIRCULATION WITHIN THE PUBLIC AND NOT FIND ITS WAY TO THE RESERVE BANK.
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
