MM
Masego M
1 reviews | Active since Jan 2020
02 May 2020, 12:52
Oh no, such bad service from a big brand, check your f**ken staff!
I’m so disappointed in this company, I’m even changing banks, during this lockdown we have to wait in line to get into the complex ‘Eyethu Mall’ and do some essential foods shopping I had to take out a statement at the bank and they told me I should return outside and get in that long queue again in order for me to get helped their ATM doesn’t print statements... so what must happen now???
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 May 2020, 09:35Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2020, 09:35
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
12 May 2020, 17:43Good day
As telephonically discussed. The matter was addressed and the complaint resolved.
Kind regards
Capitec Bank
As telephonically discussed. The matter was addressed and the complaint resolved.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2020, 17:43
Official
Good day
As telephonically discussed. The matter was addressed and the complaint resolved.
Kind regards
Capitec Bank
As telephonically discussed. The matter was addressed and the complaint resolved.
Kind regards
Capitec Bank
MM
Masego M's updateReviewer Update
12 May 2020, 17:43Thank you so much HelloPeter, Capitec bank head office, Management at capitec bank Eyethu Mall thank you for the uncounted calls that you guys made to make sure that I’m fine now and I appreciate that you’ll take care of the matter.
MM
Masego M's update12 May 2020, 17:43
Reviewer Update
Thank you so much HelloPeter, Capitec bank head office, Management at capitec bank Eyethu Mall thank you for the uncounted calls that you guys made to make sure that I’m fine now and I appreciate that you’ll take care of the matter.