Oh no man Capitect bank

Too Whom it may concern

I am so annoyed I came from capitec bank now and they could not give me a clear explanation as to why it shows I have insufficient funds in my account even though I have money in my account I really dont think this is fair on me I don't have the time to constantly go to the bank to check why this is the problem I told the consultant I am waiting on a transfer and still yet they disconnected my cellphone number I must make cash deposits into my account and then transfer the money out of my account by going into the bank this is really not fair I went to parow centre the consultant there was very neverminded that has assisted me today again this consultant seems like he wanted to sleep this is really not on I will be claiming of the amount of time it takes to have this resolved as this is very time consuming and its pushing up my anxiety levels