Often offline
<p>I have recently signed up with Capitec Bank again. I was just at the petrol station and had R100s petrol put in my car. I could not swipe my card and when I went to draw it showed a 0 balance.</p> <p> </p> <p>I called Capitec immediately as I though I had been a victim of theft, only to find out that they are offline and might perhaps be on after 8pm! The call-centre consultant suggested I maybe ask someone to bring me some money, when I asked what I should do. </p> <p> </p> <p>There I was at the petrol in the scorching sun, with my 3 year old daughter, calling around frantically for someone to lend me money, so that I could leave as I didn't have access to MY money! </p> <p> </p> <p>I will ill be at Capitec tomorrow morning, to cancel my account. Nothing can be said nor done to make up for the inconvenience of today. I need a bank I can trust and rely on.</p> <p> </p>
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
20 Feb 2017, 08:58Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Robin Klein will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply20 Feb 2017, 08:58
Official
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Robin Klein will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
's updateReviewer Update
20 Feb 2017, 09:47Thank you for the call this morning from Robin Klein. The explanation and refund into my account is appreciated. I will be staying a Capitec customer.
's update20 Feb 2017, 09:47
Reviewer Update
Thank you for the call this morning from Robin Klein. The explanation and refund into my account is appreciated. I will be staying a Capitec customer.