Offline Internet Banking

Item: Capitec Bank
Rating: 1
Author: Elmien W

They don't even deserve the 1 star. Internet Banking offline the entire day. Made a payment, want to sent proof of payment but proof of payment not going through. Phone Customer Service said I must send it to myself, what I did and to my husbands e-mail address and to the service providers e-mail address NOBODY received the proof of payment. Customer Service told me I must go to the nearest branch. I am so tired of Capitec Bank with their poor service....

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

08 Jul 2019, 12:23

I acknowledge your posting and have referred it to Complaint Management for immediate attention.

Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank

Best regards,

Capitec Bank's reply08 Jul 2019, 12:23

Official

Best regards,

Capitec Bank's replyOfficial

09 Jul 2019, 13:32

Good day Elmien W

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply09 Jul 2019, 13:32

Official

Good day Elmien W

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Complaint Management
Capitec Bank

Best regards,

Offline Internet Banking

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