Offline Capitec

Dear Richard Watson,

And here we go again. No services available from my Bank?????? And this on one of South Africans biggest payment dates.

This is not the first or second or third time Capitec Bank has left me hanging on pay day.

In my opinion I also do not think Capitec is taking the failure to provide services as serious as they should.

You are holding your customers’ captive, as we are unable to gain access to our funds. Leading to issues such as: Unable to refuel my vehicle, leaving me stranded. Unable to purchase food for my family, leaving us hungry.

It is issues like this that make or break the relationship with your client base. You have become unreliable.

As a key service provider you should have high availability solution in place, such as Failsafe Systems. AND Disaster (which this is) Recovery contingency plans.

How can a bank be offline?????? Barrie Smit