1 reviews | Active since Oct 2016

12 Aug 2017, 15:43

Offline bank???

<p>No simplicity at Capitec bank Groblersdal in Van Riebeeck street! 2 Weeks ago I had R6000 cash to deposit with a queue of 30 plus wanting to withdraw salaries at month end, was told by consultant at queue machine inside bank that they can't assist me inside as I have to deposit outside only.</p> <p>Today (12/8) wanted to deposit R20'000 cash,;was told again to go outside as the inside tellers are offline (while customers are helped at those very same tellers).</p> <p>Sorry Capitec, I will move and deposit my business elsewhere from now on.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Aug 2017, 09:15
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,