FR
Frans R
1 reviews | Active since Jul 2011
29 Oct 2016, 10:12
OFFLINE AGAIN
<p>I'M TRYING TO BUY CROCERIES BUT GUESS WHAT CAPITEC IS OFFLINE AGAIN! CAN'T USE MY CARD</p>
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Replies (2)
Capitec Bank's replyOfficial
31 Oct 2016, 08:59I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply31 Oct 2016, 08:59
Official
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
03 Nov 2016, 12:43Good day Mr Roodt
I refer to your Hello Peter Post.
Please accept my sincere apology for the delay in providing you with feedback after receipt of your complaint. As per our telephone conversation where you confirmed to have accepted our explanation provided. May you please consider regrettably we do not have control when an error occurs due to a system failure, I can assure you that the matter has since been corrected and our IT team is committed to working extremely hard in keeping these system issues to a minimum so that they do not impact our client service experiences.
Best regards,
Capitec Bank's reply03 Nov 2016, 12:43
Official
Good day Mr Roodt
I refer to your Hello Peter Post.
Please accept my sincere apology for the delay in providing you with feedback after receipt of your complaint. As per our telephone conversation where you confirmed to have accepted our explanation provided. May you please consider regrettably we do not have control when an error occurs due to a system failure, I can assure you that the matter has since been corrected and our IT team is committed to working extremely hard in keeping these system issues to a minimum so that they do not impact our client service experiences.
Best regards,