NT
Ntombi T

1 reviews | Active since Nov 2015

15 Nov 2015, 10:10

Offline

Yesterday had to be an embarrassing moment at RESTAURANT after I took my family out and ate our meal when it come to pay my bank has decline my payment reason being insufficient funds I cannot do transactions .I had to call a friend to come and help the situation, then I went to a ATM and on the receipt the balance was saying -R800 I waisted my R46 airtime calling the Customer service to investigate about the situation he left me to explain only to tell me there is nothing they can do they off line till 22:00 and they were offline till after 24:00 . I don't need such a poor service especially with my money

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Nov 2015, 09:10
Official
Hello Ntombi8003,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,