Off line for the entire day!

Item: Capitec Bank
Rating: 1
Author: Kyall G

It is completely unacceptable to be offline for the entire day and not even to put a general notice onto your phone system or internet site - which at present does not even load up. Come on - I recommend you guys to so many folks and this happens without any explanation.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

28 Oct 2019, 09:11

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply28 Oct 2019, 09:11

Official

Capitec Bank's replyOfficial

30 Oct 2019, 13:36

Good day Mr Goodman

I refer to our discussion regarding your concern. Your feedback is highly appreciated.

Kindly be advised the matter is now closed.

Kind regards.
Capitec Bank

Capitec Bank's reply30 Oct 2019, 13:36

Official

Good day Mr Goodman

I refer to our discussion regarding your concern. Your feedback is highly appreciated.

Kindly be advised the matter is now closed.

Kind regards.
Capitec Bank