***** occured

I reported a case of ***** at the branch in Bloemfonein Capitec Preller . The ***** occured between 6th of December 2023 up to the last conversation between myself and the *****ster .I reported the matter at my bank as Capitec is the principal branch in this matter where most of the inter branch transfers occured. I opened a case at the police station on the 21 st of December 2023 in which I also received a case number I provided the bank with all the relevant information and case number on that day of the 21st of December 2023. All this took place within the 48hours time frame , as I went to the secondary Bank that was Standard Bank where the ****mer was having this *****ulent account . I also informed provided the relevant information, yet Standard Bank informed me that their hands were cut off as Capitec was the principal bank whom was supposed to furnish a instruction to them on how to resolve the matter and recover the money which was de*****ed from me .The money I was ****med out of was my childrens school fees , I'm in deep trouble where my bank could not even communicate nor assist Standard Bank to recover my funds or even a portion of it . I am extremely depressed and disappointed in my bank Capitec Bank for not coming to the party or making an effort . Ref no received at the branch :***.My kids are suffering because of incompetence. I am victim here whom has not received even a call from their ***** department nor as I will reiterate that Capitec liased with Standard Bank to recover my funds. My email is *** pls can this be resolved asap.