Obnoxious Agents

Hi Capitec after many attempts to buy airtime via internet,app& cellphone with getting unsuccessful response only to find out the transactions went going off on my account.i tried to call your contact centre...& your agents all the reasons not to assist me. The last agent was an obnoxious Zintle who's voice was not interesting and sounded not to be interested in my query claiming that I am pressing my screen. I asked her to transfer my call to someone that would understand my frustration. She blatantly refused & used unprofessional terms like "sho" to end the call. I doubt if these are Capitec values to treat their customers who put so much trust with their finances. I would like a resolution to my query & would like to take my complaint further. Thank you.