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Mbalenhle M

1 reviews | Active since Mar 2017

15 Dec 2021, 10:43

Nyeleti maponya capitec pathetic service

Nyeleti from maponya mall needs to get proper training on customer service, i had a terrible expirience with her.

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Replies (4)
Capitec Bank
Capitec Bank's reply15 Dec 2021, 10:45
Official
Good day Mbalenhle 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
MM
Mbalenhle M's update15 Dec 2021, 10:51
Reviewer Update
Eagerly waiting
Thank you!
MM
Mbalenhle M's update07 Jan 2022, 04:19
Reviewer Update
Good Day,
I received a call from the branch/complaints manager and I explained my story. I asked her to please let me know what steps they have taken to ensure that Nyeleti does not continue to treat customers with disrespect and I also need Nyeleti to call me and apologize for lying and mistreating me.
I was advised that Nyeleti is on leave. May you please confirm if she is still on leave and if she has been addressed about the complained. I would like to have feedback please. Nyeleti I am waiting for your call.
Thanking you in adcvance
Capitec Bank
Capitec Bank's reply21 Feb 2022, 10:37
Official
Hi Mbalenhle 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank