Number Service

We went inside to get a number as per their protocol. The lady in front of me saw that I got a number as this is the service they implemented. Meaning the lady was in front of me with a number that is after me. When I got to make the deposit I ask why you use the number service if you don't use it and why do you help people in front of me that got the number after me. All that the lady can say at the counter I didn't ask for the number. My next question: Why do you help somebody if you don't ask the next number? You stand like a child in front to tell them what you need to do to get a number. My question was why do you get a number and be called over the intercom if they choose not to use protocol if a friend is in front. The cheek of the host with the number machine stated that you follow the Queue not the number. Now how *********** are you? I followed the system