Number one in rudeness

Had a large transaction on my account, called ***** department,who without letting me finish speaking, transferred me to an extremely rude customer service agent. Being panicked and explaining this to her, I answered all the security questions, but still she had a very bad attitude and didn't listen,talked over me, had no empathy for the situation & the possible risk to my account. The WhatsApp line was as useless, after explaining to them I was at work and unable to come in to the branch, they still insisted.

This is not the Capitec bank I joined 10years ago, and definitely wouldn't recommend to anyone after this experience.