Nothing Simple about Banking at Capitec

On the 15th of July 2023 at 13:07pm I went to Southgate Capitec Branch to the upper level, to transfer money from my account to another entity as I was making a purchase. The amount transferred was R7600.00 to be exact. I used the self service station because I find that more convenient, I just was not aware on how to change the system to get an immediate print out of the transaction. I then asked for the assistance and the back office was contacted to arrange for the POP to be sent to me. My email was confirmed, I waited for the entire weekend for the email to no avail, I was then pressured to go the branch to attain the POP so the my purchase could be released. To my my dismay, I was told that the request is still pending at the back office and that it usually takes 48 hours for mere POP to be sent to me in regards to my account in which I have granted permission for because this urgent.

I am still waiting for the so-called back office to send to me what I need to get my purchase. I was not online however the incompetence of Capitec and its tedious systems have made my purchase unbearable.

1. The Self Service desk is easy however getting a print out and you have never been trained well enough on the machine makes it even more harder. 2. Why would the so-called back office agree to sending the POP yet it takes an arrangement from pillar too post to get a simple document of a transactions I made. 3. You say CAPITEC BANK, SIMPLY BANKING, Nothing about this has been simple. Rather you change it to CCAPITEC BANK, HASSLE ALWAYS BANKING.