1 reviews | Active since Jul 2023
Nothing left to say... Saddest service ever
8 emails later, 1 automated response requesting me to do exactly what I have been trying to say I am struggling with.
I've been a Capitec client for many years, but have to drop my head in shame.
I work internationally and have tried to send my family money. I've followed all the instructions before the money was sent filled in all their forms.
Clearly there is a problem somewhere because I've sent the money on the 7th and it still hasn't reached my family. I've sent 6 emails to their Forex department. 2 to their customer service. Explaining my situation giving proof of the transaction. And that I am working on a crew ship so I don't have access to a phone in the the middle of the sea. Guess what. Customer service response was to wait 10 days and then try and call. There is clearly a problem. So would it have hurt anymore to investigate and tell me what's wrong that we can solve it... Or does customer service not get covered by Capitec 's portfolio...
No care in the world. Must say it's been an upgrade from no responses from Forex.
Any suggestions on what to do and perhaps suggestions on a bank we can use that will actually care about customer service and working with our families accounts.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
As mentioned in all my mails. Adding the additional 3 sent today I am aa seafere.
Will this be better explained if I add the full description of the word....
I keep on sending a email and I get the same automated msg back telling me you are trying to call me.
Please explain to me how you offer a Forex service if you can not understand my situation.
Why is everything automated. Why is there no one actually trying to help.
How difficult is it to answer a email or send a mail with further instructions.
Should I be able to have signal to make a roaming call I sure as #+"& hope you have someone talking to be that can help.
I can promise you, after this me and my entire family will close our accounts with Capitec even my kids
As mentioned in all my mails. Adding the additional 3 sent today I am aa seafere.
Will this be better explained if I add the full description of the word....
I keep on sending a email and I get the same automated msg back telling me you are trying to call me.
Please explain to me how you offer a Forex service if you can not understand my situation.
Why is everything automated. Why is there no one actually trying to help.
How difficult is it to answer a email or send a mail with further instructions.
Should I be able to have signal to make a roaming call I sure as #+"& hope you have someone talking to be that can help.
I can promise you, after this me and my entire family will close our accounts with Capitec even my kids