Not user friendly and they dont leave up to their advertising and not treating customer fairly

Capitec bank is not user friendly like other banks , it is a waste of energy and time moving your accounts to them , they cheap when coming to service however their after market service is poor , I lost my cell phone and I bought new cell phone , went to the bank to activate my APP on the new number I was able to transact but now it doesn't allow me as it says that the activation must be done at the bank ,when you press ok , it ask for user name which I put in but it tells me to send an sms , and if you do send an sms nothing happens ,. I also tried to do the cell phone banking but it tells me my pin is incorrect I know my pin -it has blocked me . where I work there are no Capitec ATM can not do my banking . Called Capitec call centre spoke to a casual guy who didn't care about my opinion or perception of service deliverance -however wanted to defend the fact you don't have ATMS around the area . I'm told to leave work and go inside the capitec branch and sort my banking there . I regret leaving FNB as it was user friendly and there was also telephone banking .

No use to pay less for the bank that has no credibility and service means nothing to it . Have no confidence on Capitec as no sense of urgency at all