Not updating my IT profile

I had an account with Capitec which fell into arrears and was ultimately handed over to VVM for collection. I made arrangements with them and settled the account. I requested a paid up letter and that my itc profile be updated, I was told they will have to consult the bank for the letter. They got back to me and gave me a paid up letter which was authorised by Adelaide Stevens from capitec. I was also told that Capitec will be updating my profile. I Did not want to take my word for it. So in June 2015 I went into their Westgate branch with my letter and requested they facilitate the update, <br> They consulted their CCS enquiries depth, or whatever it's called. A week later I was told that everything was updated. In October 2015 I drew a report and discovered that Capitec acc still reflects as delinquent. <br> I went into the Westgate branch again. Spoke to Sandile who is a consultant there. Who called this so called depth that deals with these issues, we were requested to email the paid up letter to them again. And we have been doing so every week since since the end of October. And whenever Sandile from the branch asks them what's the hold up, they always give a run around.