Not updating credit Record

I have a loan with Capitec for the last year and have never missed a payment never paid late so this is totally unacceptable. My credit profile have not been updated at the credit bureaus offices and therefore I now cant get a credit card. I spent over an hour last Friday in Capitec but they was offline as usual. Firstly they did not give me all the correct information and I had to go back. My credit profile needs to be updated with all credit bureaus Transunion, Compuscan and XDS, ASAP and confirmation letter send to me that it is done. This is really the poorest service I have ever received.