Not understanding what I want and making me wait

Arrived there, went to the person who presses the buttons. Told her I wanted to sort out my access to internet and get 12 months bank statements. She said I must go to the Deposit Clerk to get statements. There was 3 people in the bank. Then she gave me a number 10 for transactions as well to sort out my internet banking. Then she took away the number 10 and said no the Deposit Clerk will help me with my internet banking as well. The deposit clerk reset my pin. I said to her, ok so how do I access the internet, no I have reset your pin. I said, but it is asking me for user id and passwords and stuff. Oh no she cannot help me with that. By this stage they had taken the number 10 thrown it away. The bank was full. I said, but I am not going to take a ticket and wait now to be served. No just sit she says. The consultant at 1 was asking the deposit clerk what I wanted, and they were talking about me, deciding what to do with the stupid women. So the women sitting next to me gets up and goes and sits at number 1 when it comes open, so I said, why am I not being served. No just sit the machine presser says. It must be because I am white, that is why I am treated like th